The coming skills shortage

This recession will end, and when it does demographics are going to start working in favor of the labor force, as the number of younger workers starting to climb the ladder dwindles and councils face what could be big gaps in the talent pool. That should spell opportunity for older workers, if councils start planning now for training and retention. The lack of workers generally means that local government is going to have to work a lot, lot smarter. Tools such as workflow, distributed via self-service channels on the Internet, will become increasingly necessary if councils are not to be overwhelmed.