Victoria-based water utility company North East Water has successfully completed an overhaul of its IT systems including a key upgrade of the Gentrack billing, CRM and credit management solution. North East Water’s Gentrack Velocity project is one in a chain of recent successful Gentrack projects in the water and energy industries and further strengthens its position as a leading specialist water solutions vendor in Australia. Gentrack’s water billing and CRM solution provides the technology platform North East Water requires to implement a variety of complex water tariffs and innovative customer management strategies, while also running automated system processes for effective debt collection and asset tracking.
Readers can find the full story at http://www.cio.com.au/article/310687/north_east_water_transform_customer_experience_gentrack_velocity . However those who've had an involvement with Gentrack in the past will be saddened to hear of the recent death of national sales director, Bill Fisher, form a heart attack.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment